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Terms of service

Imaginarium Trading (Pty) Ltd is a manufacturing and supply business in the construction and home renovation industry. All the products on this website are sold by Imaginarium Trading (Pty) Ltd but fulfilled by Damp-Vent. All references to "the Company", "we", "us" and "our" in these terms and conditions are deemed to refer to Imaginarium Trading (Pty) Ltd All references to "you" and "your" are deemed to refer to any user and/or visitor of dampvent.co.za ("Website").

These terms and conditions ("Terms and Conditions") govern your use of the website.

1. Acceptance of Terms

The Company permits the use of this Website subject to the Terms and Conditions ("Terms and Conditions"). By using this Website in any way, you shall be deemed to have accepted all the Terms and Conditions unconditionally. You must not use this Website if you do not agree to the Terms and Conditions.

2. Delivery / Collection policy

Subject to availability, requests will be processed within 3 working days, items will only be released when receipt of full payment is received.

  1. We make use of a courier service, items will be delivered to your specified address within approximately 2-3 working days.
  2. You may contact the nearest store should you want to send your own courier service to pick up, once payment has been approved and cleared.

3. Export restriction

The offering on this website is available to South African clients only.

4. Cancellation Policy

You are entitled to cancel your order for the goods, without penalty, before collection of the goods.

5. Returns/Refunds Policy

  1. The provision of goods and services by Imaginarium Trading (Pty) Ltd is subject to availability. In cases of unavailability, (Imaginarium Trading (Pty) Ltd) will refund the client in full within 30 days.
  2. You may return any goods you have purchased within 30 days, provided the items returned are in its original packaging and in a saleable condition.
  3. Miss used & or purposely damaged items will not be accepted for return.

6. Customer Privacy policy

Imaginarium Trading (Pty) Ltd shall take all reasonable steps to protect the personal information of users. We will not sell your details to any 3rd party buyer. However, We cannot guarantee that your data will be 100% safe from hackers or data breaches.

7. Payment options accepted

Payment may be made via Visa or MasterCard or by bank transfer into the Imaginarium Trading (Pty) Ltd bank account, the details of which will be provided on request.

8. Card acquiring and security

Card transactions will be acquired for Imaginarium Trading (Pty) Ltd via DPO PayFast who are the approved payment gateway for all South African Acquiring Banks. DPO PayFast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.payfast.co.za to view their security certificate and security policy.

9. Customer details separate from card details

Customer details will be stored by Shopify separately from card details which are entered by the client on DPO PayFast secure site.

For more detail on DPO PayFast refer to www.payfast.co.za.

10. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

11. Responsibility

Imaginarium Trading (Pty) Ltd takes responsibility for some but not all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

12. Country of domicile

This website is governed by the laws of South Africa and (Your Company) chooses as its domicilium citandi et executand for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

13. Variation

Imaginarium Trading (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

14. Company information

Imaginarium Trading (Pty) Ltd

15. Contact details

Company Physical Address:
148 Industrial road, Kya Sand, Randburg, South Africa